Who we are
Caring Family Homecare (“Caring Family Homecare,” “we,” “us,” or “our”) is based in Dearborn, Michigan. We help families explore paid family caregiving through Michigan’s Home Help program, so they can support someone they love in the comfort of home.
This Privacy Policy applies to information collected through this website, our eligibility form, and the phone numbers and email addresses listed on it. By using this website, you agree to the practices described here.
Information we collect
Information you give us
When you complete our eligibility form, call us, or otherwise contact us, you may share:
- Your name, email address, and phone number
- Who you care for (for example, a parent, sibling, or friend)
- Any other details you choose to share about your situation or your loved one’s needs
Information collected automatically
Like most websites, ours automatically receives basic technical information when you visit, such as your IP address, browser and device type, the pages you view, the date and time of your visit, and the website that referred you. This helps us keep the site working, secure, and useful.
How we use information
We use the information we collect to:
- Respond to your inquiry and contact you about your eligibility
- Explain the Home Help program, its requirements, and the enrollment process
- Help you take the next steps toward approved care, when you ask us to
- Improve our website, services, and how we communicate with families
- Understand which of our advertising and outreach is helpful to families
- Protect against spam, fraud, and misuse of our website
- Meet our legal and regulatory obligations
We will only contact you by phone, text message, or email in connection with your inquiry or services you have asked about. You can ask us to stop at any time.
Phone calls & call tracking
The phone number shown on this website is provided through a call-tracking service. When you call it, the service records details such as your phone number, the date, time, and length of the call, and how you found our number. Calls may also be recorded for quality and training purposes; if a call is recorded, you will be told at the start of the call.
Health-related information
Please share only what is needed for us to contact you through the website form. Details about your loved one’s health or care needs are best discussed with our team directly. Information you send through the website is used only to respond to your inquiry. If you or your loved one become a client, additional privacy protections required by law will apply, and we will explain them to you.
How long we keep it
We keep personal information only as long as needed for the purposes described in this policy, including responding to your inquiry, providing services you request, and meeting legal, accounting, or reporting requirements. When it is no longer needed, we delete it or make it anonymous.
How we protect it
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections to this website and limited access to inquiries within our team. No website or electronic transmission is completely secure, so we cannot guarantee absolute security.
Your choices & rights
You can contact us at any time to:
- Ask what personal information we hold about you
- Correct or update your information
- Ask us to delete your information, unless we must keep it for legal reasons
- Stop receiving calls, text messages, or emails from us (you can also reply “STOP” to any text message)
We will respond to your request within a reasonable time and may need to verify your identity first.
Children’s privacy
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us and we will delete it.
Other websites
Our website may link to other websites, such as Michigan state program pages. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Significant changes will be highlighted on our website.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please reach out.
